CUSTOMER CARE
We are committed to providing quality products and excellent service before and after your purchase.
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OUR POLICIES
Find the information you need regarding warranty coverage, returns and exchanges.
PRODUCT WARRANTY
All lighting products supplied by Canford Electrical are covered by a 1-year limited warranty against manufacturing defects, unless otherwise stated.
- 1-Year Limited Warranty
- Manufacturing defects covered
- Repair or replacement options
- Clear warranty claim process
- Warranty exclusions explained
RETURN & EXCHANGE POLICY
Review Canford Electrical's return, exchange and defective product policies before returning any item.
- 7-day return eligibility
- Change-of-mind conditions
- Defective product support
- Incorrect goods supplied
- Clear return procedures
BEFORE RETURNING ANY PRODUCT
Please contact Canford Electrical before returning any goods.
Products returned without prior approval may be rejected.
Customers should retain the original invoice or receipt as proof of purchase.
NEED ASSISTANCE?
Questions about your purchase, warranty, or a return? Visit our Contact Us page or drop by the showroom — we're happy to help.
QUALITY ASSURED
We source and supply dependable lighting products for residential and commercial applications.
TRUSTED BRANDS
We work with established lighting and electrical brands.
DEDICATED SUPPORT
Our experienced team is ready to assist before and after your purchase.
CUSTOMER FOCUSED
Providing reliable service and clear information every step of the way.
STILL NEED HELP?
Can't find the information you're looking for? Our team is ready to assist.
Visit our Contact Us page to submit an enquiry or drop by our showroom.